FAQ

How long does the delivery take?

Both standard and custom make sizes take 10-20 days to arrive your home.

Can you do custom-made size mat?

Yes we can! Not only rectangle and square, we can also make L shape, U shape, and more (except circle or shapes with curve)! Just give us the size or draft in centimeter (CM).

How do I clean the mat?

 

Daily maintenance
Vacuum regularly and put under the sun once a month

Something spilled on it?
Wipe off immediately with wet wipes and the marks will disappear

Deep clean
Handwash or machine wash with COLD water depending on your mat size. Next, hang it and will dry in 1-2 days

 

What is the mat made of?

The top layer is made of high quality microfiber, middle layer is made of slow rebounce sponge and the bottom layer is an anti-slip backing.

Is the mat safe for baby?

Our mats passed the European Safety Standard EN71-3 + A2, Azocolorants and Azodyes - Entry 43 OF Annex XVII To (EC) NO. 1907/2006, safe for baby and adults.

Do you ship internationally?

Yes, please contact us (through Live Chat in this website or e-mail us!) if you want to ship to country which is not in the list when you check out.

Does the price include tax?

The price listed in the website are tax exclusive. Tax may be charged during delivery for some countries when it's above certain purchase amount.

What is your return policy?

We can make a one time exchange (must be same design and specification) or refund if there is a quality issue in 30 days upon receiving your mat. Due to differences in monitors, colours of products may also appear different to those shown on the site. There is no exchange of color and size due to personal reason. Please e-mail to info_sg@momomijapan.com for arrangement.

Do you have a retail shop?

We only sell online at the moment, but we will be working hard to build a retail shop in the coming future.

SGD